Paying In and Cashing Out with Spin Galaxy in New Zealand

Five Cashier Situations Worked Through

1. First deposit at the minimum: you top up NZ$10. The money is on your balance instantly, the deposit qualifies for stage one of the welcome package, and the 100% match adds NZD 10, so NZD 20 is ready to play.
2. First deposit at the stage cap: you top up NZ$200. The match adds NZD 200, bringing your balance to NZD 400, and the starter reward of 2,500 loyalty points usually arrives with this first deposit.
3. A bank transfer of NZ$500: a fee of NZD 5 typically applies to that amount.
4. A first withdrawal to a card: the request usually waits 24 hours in pending. Verification is typically completed before the first payout moves. The card payout itself usually takes about 2-5 business days.
5. The same withdrawal to Skrill or Neteller: the 24-hour pending period typically still applies first. After that, e-wallets are our fastest payout route, so the money reaches you sooner than on a card.

Methods Side by Side

Visa, Skrill and Neteller work in both directions, which makes it simple to keep one route for paying in and cashing out. Mastercard, Apple Pay and Neosurf complete our deposit list.

Cards, E-Wallets and Vouchers Compared

Our methods fall into three kinds. Cards, Visa and Mastercard, are the familiar choice for most players. E-wallets, Skrill, Neteller and MuchBetter, sit between your bank and us, and Skrill and Neteller are the routes to pick when payout speed matters.
Vouchers, Paysafecard and Neosurf, let you top up without entering card details at all. Apple Pay works on supported devices and suits players who do most of their play on an iPhone. Beyond these, EcoCard or ecoPayz is usually available for deposits. Bank transfer is typically accepted as well. Google Pay is, as a rule, offered too.

Our Spin Galaxy mobile casino guide explains using the browser cashier on iPhone and Android.

Topping Up Your Balance

Deposits with us follow a few simple rules:

• Every listed method deposits instantly, so the balance is ready straight away.
• The minimum is NZ$10 for any top-up.
• Deposits are typically free of fees.
• A first deposit of NZD 10 or more opens stage one of the welcome package, a 100% match up to NZD 200.
• The second and third qualifying deposits each open a 100% match up to NZ$400.
• The first deposit usually also brings 2,500 loyalty points.

Getting Your Winnings Out

Withdrawals are paid to Visa, Skrill or Neteller. MuchBetter is usually available as a payout route as well. Bank transfer is typically on the list for withdrawals. Paysafecard can, as a rule, be used in some cases.
E-wallets are our fastest payout route. Card payouts usually take about 2-5 business days. A new request typically sits in a pending state for 24 hours before it is processed. Withdrawals are usually not processed at weekends.

Identity Checks Before the First Payout

Identity verification is required for every account. We ask for a photo ID and a proof of address. Proof that the payment method belongs to you is, as a rule, requested as well.
The check is typically completed before the first withdrawal rather than at sign-up, so deposits and play are possible straight away. Once the documents are with us, verification is usually done within about 24 hours.

The Spin Galaxy registration guide explains which details are collected at sign-up and how verification fits into a new account.

When a Payment Stalls

Most hold-ups have a simple explanation. Here is what to look at:

• Withdrawal still pending after a few hours: a request usually sits 24 hours in pending, so the next step is to wait for that period to pass.
• Payout not moving at the weekend: withdrawals are, as a rule, not processed at weekends.
• First withdrawal waiting: verification typically comes before the first payout, so send your photo ID and proof of address.
• Welcome stage not opened after a deposit: the qualifying amount is NZ$10, so a smaller top-up does not open a stage.
• Unexpected charge on a bank transfer: a fee of NZ$5 per NZD 500 typically applies to bank transfers.

The Numbers in the Cashier

The minimum deposit is NZ$10, and that figure is also the threshold for each of the three welcome stages.
The Spin Galaxy welcome bonus can add up to NZ$1,000 in total across those stages, built from caps of NZD 200, NZD 400 and NZD 400.
For bank transfers, a fee of NZ$5 per NZD 500 typically applies.
On the payout side, a request usually waits 24 hours in pending. A card payout typically takes about 2-5 business days after that. Verification is usually completed within about 24 hours of receiving your documents.

What Happens Between Request and Payout

A deposit and a withdrawal travel at very different speeds. Deposits are instant on every method we list. A withdrawal usually first has to pass a 24-hour pending period, and before the first payout there is identity verification as well.
Only after those two steps does the payout method make a difference. At that point an e-wallet is the quickest way home for your money, while a card payout usually takes about 2-5 business days. That is why the choice of payout route matters more than the choice of deposit method if you care about speed: the deposit is instant either way, but the payout route decides how long the last leg takes.

Before putting a deposited balance into play, our Spin Galaxy pokies guide can help you compare game styles and demo options.

Before Your First Cash-Out

Three things are worth settling before you ask for your first payout. First, have your photo ID and proof of address ready, since identity verification is required. Second, decide whether speed matters: if it does, Skrill or Neteller is the natural route, because e-wallets are our fastest payout type. Third, if the bonus is part of your plan, remember that the welcome offer carries 35x wagering and has to be used within 7 days of registration. With those settled, the only wait left is the processing itself.