Keeping Play in Proportion with Spin Galaxy
Spin Galaxy is for adults only, and you must be of legal age to play with us. We want every session to stay what it should be: a bit of entertainment paid for with money you can afford to lose. Below we set out the tools in your account, the signs that play is slipping out of hand and where Kiwi players can turn for free help, day or night.
Taking a Break or Stepping Away
Cool-off
If you want a short pause rather than a full stop, a cool-off is typically available. It gives you time away from the pokies without closing your account.
Self-exclusion
Self-exclusion is for when you want to stop altogether. It is usually requested through our support team, who can be reached by live chat 24/7 or by e-mail. Once it is in place, you can’t play with us, and that is the point: the decision is made on a calm day and holds on a difficult one.
Before you ask
Decide in advance which option suits you. A cool-off suits a rough week or a run of late nights; self-exclusion suits a pattern you have already tried to break on your own. If you’re unsure, go for the stronger option, or talk it through with the Gambling Helpline first.
How Our Limits Work in Practice
Limits only help if you understand what happens when you change them:
- Deposit limits set a ceiling on the money you put in. You can usually set them for a daily, weekly or monthly period.
- Lowering a limit typically takes effect straight away, while raising one only applies after a waiting period, which gives you time to reconsider.
- Session or time limits are, as a rule, available too, so you can cap how long you play.
- Limits work best set early, on a day when you’re not chasing a loss, so pick your figure before the first deposit of the week.
Who Runs the Gambling Helpline
The Gambling Helpline is a free, 24-hour service run by Whakarongorau Aotearoa / New Zealand Telehealth Services. It is independent of Spin Galaxy, so you can speak openly about how much you play, with us or anywhere else. Calling is free, and so is texting, which matters if you’d rather not be overheard at home. An outside voice often helps more than any account setting, especially when a habit has crept up slowly. If a limit in your account isn’t holding, that is the moment to reach out rather than wait for a bigger loss.
Signs It May Be Time to Act
Gambling problems rarely start with one big loss. Watch for spending more than you planned, or topping up again to win back what you’ve lost. Notice if you hide how much you play from whānau or friends, borrow money to gamble, or feel restless and irritable when you try to stop. Skipping work, sleep or family time for another session is a warning sign too, and so is playing to escape stress rather than for fun. If two or three of these sound familiar, use a limit now and consider making a call.
Protecting Your Account and Devices
Strong sign-in habits
Use a password you don’t use anywhere else and never share it. Data between your device and Spin Galaxy travels under SSL encryption, but a shared password undoes that protection.
Shared phones and computers
Sign out after each session on a shared device, so nobody else, including younger family members, can open your account.
Keep your details current
An up-to-date e-mail address means our messages about limits and your account reach you, and only you. If you change phones, check that your old device is signed out.
Free Help in New Zealand, Day or Night
If you want to talk to someone today, these routes cost nothing:
- Gambling Helpline phone: call 0800 654 655, day or night.
- Gambling Helpline text: send a free text to 8006 if talking feels too hard.
- Our own team: our live chat stays open 24/7 if you want help setting or lowering a limit.